Frequently Asked Questions
Please browse through these FAQs to find answers to commonly raised questions.
How long does it usually take until I receive the output and the est. number of hours required?
| EST. NO. OF HOURS REQUIRED | LEAD TIME | |
|---|---|---|
| DESIGN | ||
| Visual identity: logos, letterhead, envelope, business cards, folder | 10 - 20 hours | 3 - 5 days |
| Marketing materials: Company profile, brochures (A4-6 pages), tri-fold | 10 -15 hours | 2 - 3 days |
| Magazines, books, catalogues (e.g. 20 pages or more) | > 20 | At least 1 week |
| Flyer, postcard, poster (A4/A3) | 5 - 10 hours | 2 - 3 days |
| Product packaging | 10 - 15 hours | 2 - 3 days |
| Presentations slide | 5 - 10 hours | 2 - 3 days |
| T-shirt designs | 5 - 10 hours | 2 - 3 days |
| Annual reports | 15 - 25 hours | At least 1 week |
| Email signature | 1 hour | 1 day |
| Illustrations | > 10 hours | 3 - 4 days |
| Ads banner (web/print) | 5 - 15 hours | 2 - 3 days |
| WEBSITE MAINTENANCE | ||
| Web page update | 1 - 5 hours | 1 - 2 days |
| Post update | 1 - 2 hours | 1 - 2 days |
| MARKETING : (Choose 1 service per month) | ||
| Social media marketing | At least 1 week | |
| Blog article (cap at 300 words) | 2 - 3 days | |
| Copywriting (cap at 300 words) | 2 - 3 days | |
| Copyediting (cap at 300 words) | 2 - 3 days |
What other kind of service does Design Outsource do and don’t?
(Yes, custom rate)
Our rates vary per project type. Thus, we encourage that you “request for a quote” first to make sure you get the best price for the exact service that you need. Upon inquiry, our rep will discuss to you the specifics of your possible order and its corresponding rate.
- Motion Graphics
- Explainer videos – whiteboard animation
- Animated graphics – 2D animation (for TV shows, for example)
- Product demos
- Web design / development
- Landing page
(Not providing)
- Architectural – Technical drawings, building plans, renderings etc.
- Interior – Floor plans, Diagrams, perspective drawings etc.
- Industrial – Machinery, hardware, electronics and consumer items
- Instructional – Training videos, instructional materials, course & workshops
- Video – Movie special effects. video games.
How do you create the design? Where do you start?
Our team of creative designers does brainstorm and discussion before the start of the project. We consider several factors in making designs. These include your business industry, current trends, and your preferred color combination/patterns. From there, designers will create a draft and present them to you.
Do you offer other writing services, apart from the list?
Yes, we do accept other writing projects depending on the nature of the task, example press release, grants proposal, advertisement, etc. We need to understand your needs before we can give you an accurate quote
Can i request multiple tasks/projects at the same time?
Yes, you may do so.
How much do you charge for if we exceed the number of hours?
The charge for the additional hour is based on the package you choose. For example, the solo plan is allocated 40 hours per month. The usage for that month is 42 hours The additional fee is $45 X 2 hours = $90.
What about those unused hours?
Any unused hours will not be carried over to next month. It will be good if the request can be submitted as early as possible.
Can i change my plan or downgrade or upgrade at any time ?
Yes, you may do so. It is a pay-as-you-go service, there are no contracts or cancellation fees. You can upgrade, downgrade or cancel at any time.
Our billing is on the 25th of each month. If you decide to cancel the plan, you need to inform us before the 25th of that month. Your billing will be stopped from the next billing cycle.
How do I submit my request?
We will have a common folder in Microsoft One Drive whereby you can upload your request. All materials and request can be tracked easily.
Client upload to > One Drive (Folder) > (Sub-Folder) according to the month.
What are the payment methods?
you can choose to make payment thru:
1. Paypal Account: desk@equinox.com.sg
2. Internet banking
Bank details
Oversea-Chinese Banking Corporation (OCBC)
Account: 569-215742-001
Company Name: THE EQUINOX SHOWCASE
Swift Code: OCBCSGSG
Bank: OVERSEA-CHINESE BANKING CORPORATION LIMITED
Address: OCBC CENTRE FLOOR 9 65 CHULIA STREET
Country: SINGAPORE
Zip Code: 049513
Institution Code OCBC
Country Code SG
(Apply to Singapore only)
– Cheque
Attention: THE EQUINOX SHOWCASE
Address: 316 Tanglin Road, #02-01 Phoenix Park, Singapore 247978
– PayNow – UEN: 53242552M
– PayNow QR code
Our Clients
Expert service units.
Over many years of work, we have built a very successful history in our area of expertise.
